Privacy Policy

Effective date: October 5, 2026

LOUNA respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with our store.

Information we collect

We may collect information you provide directly, including your name, billing and shipping address, email address, phone number, order details, customer-service messages, and marketing preferences. Payment information is processed by Shopify and other payment providers and may not be stored directly by LOUNA.

We may also collect technical and usage information such as IP address, browser type, device information, pages viewed, referring URLs, cookie identifiers, and interactions with our website.

How we use information

We use personal information to process and fulfill orders, provide customer service, communicate order and shipping updates, prevent fraud and misuse, operate and improve our website, maintain records, comply with legal obligations, and send marketing communications where permitted.

Shopify and service providers

Our store is hosted on Shopify. We may share information with Shopify and with service providers that help us operate the store, process payments, provide analytics, send communications, prevent fraud, and support customer service.

Dropshipping, suppliers, and fulfillment

Some LOUNA products may be fulfilled by third-party suppliers. To complete an order, we may provide a supplier, fulfillment partner, or shipping carrier with the information reasonably necessary to fulfill and deliver your purchase, including your name, shipping address, phone number where required for delivery, and the items ordered. These partners are expected to use that information only for fulfillment and related services.

Cookies and similar technologies

We and our service providers may use cookies and similar technologies to operate the site, remember preferences, understand site usage, support security, and measure or personalize marketing. You can control certain cookie settings through your browser and, where available, through our consent tools.

Marketing communications

If you choose to receive promotional emails or messages, you may unsubscribe using the instructions in those communications. Transactional messages relating to your orders may still be sent.

Data retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, recordkeeping, fraud prevention, dispute resolution, and legal compliance.

Your privacy choices

Depending on where you live, you may have rights regarding your personal information, such as requesting access, correction, deletion, or information about how it is used. To make a privacy request, contact us through the Contact page on our website. We may need to verify your identity before completing a request.

Children

Our store is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

International processing

Shopify, suppliers, carriers, and other service providers may process information in countries other than the country where you live. Where required, appropriate safeguards may apply.