Shipping Policy

Effective date: October 5, 2026

LOUNA works with third-party suppliers, fulfillment partners, and shipping carriers to deliver orders to customers. Some products may ship directly from a supplier or fulfillment partner.

Order processing

Orders are processed after payment is confirmed. Processing time can vary based on product availability, supplier processing, order volume, weekends, holidays, and other operational factors. If an item becomes unavailable after purchase, we may contact you with available options.

Shipping estimates

Any delivery estimate shown on a product page, in the cart, at checkout, or in an order update is an estimate rather than a guaranteed delivery date unless we expressly state otherwise. Actual delivery time may vary by destination, supplier location, carrier, customs processing, and local delivery conditions.

Tracking

When tracking information is available, it may be provided by email, through your order status page, or through your customer account. Tracking information can take time to update after a shipping label is created.

Address accuracy

Please review your shipping address carefully before submitting an order. Customers are responsible for providing a complete and accurate delivery address. If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment.

Delays

LOUNA is not responsible for carrier, customs, weather, transportation, security, or other delays outside our reasonable control. We will provide reasonable assistance when shipment information is available.

International orders

Where international shipping is offered, customers may be responsible for import duties, taxes, brokerage charges, or other fees imposed by the destination country unless checkout specifically states otherwise.

Lost, damaged, or stolen shipments

If a shipment appears lost, arrives with shipping-related damage, or is reported stolen after delivery, contact us promptly with your order information and any supporting details. Orders that include optional LOUNA Shipping Protection are also subject to the separate Shipping Protection Policy purchased with the order.

Split shipments

Because products may be fulfilled by different suppliers or locations, items from the same order may arrive in separate packages and at different times.

Contact

For shipping questions, contact LOUNA through the Contact page on our website and include your order number when available.