Terms of Service
Effective date: October 5, 2026
These Terms of Service govern your use of the LOUNA website and your purchase of products from LOUNA. By accessing the site or placing an order, you agree to these terms.
Online store terms
You must use the site only for lawful purposes. You may not misuse the site, interfere with its operation, attempt unauthorized access, or use the site to violate the rights of others.
Products and descriptions
We aim to display product descriptions, colors, images, dimensions, and features as accurately as reasonably possible. Screens, lighting, supplier updates, packaging changes, and manufacturing variations may cause minor differences. We reserve the right to correct errors, update information, or discontinue products without prior notice.
Oral-care information
LOUNA products are consumer oral-care products. Website content is provided for general informational purposes and is not medical, dental, or professional healthcare advice. Product descriptions should not be interpreted as a promise to diagnose, treat, cure, or prevent any disease unless expressly supported by applicable regulatory authorization.
Prices and payment
Prices are shown in the currency displayed at checkout and may change without notice before an order is placed. Applicable taxes, shipping charges, and optional services are shown at checkout. By submitting payment information, you represent that you are authorized to use the selected payment method.
Orders
We may accept, decline, limit, or cancel an order where reasonably necessary, including for suspected fraud, pricing or inventory errors, supplier availability issues, payment problems, or misuse of the store. If we cancel a paid order, any required refund will be processed to the original payment method or otherwise as permitted by applicable law and our policies.
Shipping and delivery
Delivery dates are estimates unless expressly stated otherwise. Delays may result from carrier operations, customs, weather, address issues, supplier processing, peak periods, or events outside our reasonable control. Risk of loss and delivery responsibilities are subject to applicable law and any shipping or protection terms shown at checkout.
Shipping Protection
If you purchase optional LOUNA Shipping Protection, the separate Shipping Protection Policy in effect at the time of purchase applies. Shipping Protection is a store service offered by LOUNA and is not represented as third-party insurance unless expressly stated.
Returns and refunds
Returns, refunds, replacements, and exchanges are governed by the refund or return policy displayed on our website and by applicable law. Certain hygiene-related items may be subject to restrictions once opened or used where permitted by law.
Intellectual property
The LOUNA name, branding, graphics, website design, text, and original content are owned by or licensed to LOUNA and may not be copied, reproduced, distributed, or used commercially without permission, except as allowed by law.
Third-party services and links
The site may use or link to third-party services, including Shopify, payment providers, suppliers, carriers, analytics providers, and social platforms. Their services may be subject to separate terms and privacy practices.
Disclaimers
To the fullest extent permitted by law, the site and products are provided subject to the warranties and rights that cannot legally be excluded. We do not guarantee that the website will always be uninterrupted, error-free, or free from all security risks.
Limitation of liability
To the fullest extent permitted by law, LOUNA will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the site or products. Nothing in these terms limits any liability that cannot lawfully be limited or excluded.
Indemnification
To the extent permitted by law, you agree to be responsible for losses arising from your unlawful misuse of the website or violation of these terms.
Changes
We may update these Terms of Service from time to time. The version posted when you place an order will govern that transaction unless applicable law requires otherwise.
Severability
If any provision of these terms is found unenforceable, the remaining provisions will remain in effect to the extent permitted by law.
Contact
Questions about these Terms of Service can be submitted through the Contact page on our website.